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Introduction: Government Mandates Pre-Installation of Sanchar Saathi The Department of Telecommunications (DoT) has issued a new directive requiring all original equipment manufacturers (OEMs) and importers to pre-install the Sanchar Saathi app on every new mobile handset manufactured or imported for sale in India. The circular, issued on Monday, instructs companies such as Apple, Samsung, Xiaomi, Vivo, Oppo and others to ensure that the app is clearly visible to users at the time of first use or device setup , and that its core functionalities must remain fully operational without restrictions. What is Sanchar Saathi? (From the above para: “Whatis Sanchar Saathi?”) Launched in May 2023 , Sanchar Saathi is a centralized telecom security and consumer protection platform developed by the DoT. It integrates multiple services designed to prevent telecom fraud, track misuse of mobile resources, and assist users in safeguarding their devices. Key functionalities include: Repo...

CCPA Directs Ola to Provide Consumer Choice for Refunds and Ensures Billing Transparency The Central Consumer Protection Authority (CCPA)  has issued a directive to Ola , the ride-hailing giant, to revamp its refund policy and ensure transparency in its billing for auto rides. This regulatory action is aimed at protecting consumer rights and enhancing service transparency. Consumer-Friendly Refund Mechanism   Under the CCPA’s directive , Ola is now required to offer customers the option to select their preferred refund method. Previously, refunds were provided solely in the form of coupons for future rides, which the CCPA found to be a potential infringement on consumer rights. The new system allows consumers to choose between refunds to their bank accounts  or coupon codes , empowering them with more control over their refunds. CCPA's Intervention on Refund Policy   This intervention by the CCPA, led by Chief Commissioner Nidhi Khare , followed complaints ...