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Showing posts with the label Passenger Rights

Supreme Court Ruling on Bulk Ticket Booking: A Step Towards Transparency in Indian Railways

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Supreme Court Ruling on Bulk Ticket Booking: A Step Towards Transparency in Indian Railways The Supreme Court of India has delivered a landmark judgment addressing the bulk procurement of railway tickets, declaring it a "social crime" and reinforcing the importance of fairness and accessibility in the Indian Railways ticketing system. This decision has been widely welcomed, including by the Director General of Railway Protection Force (RPF), Manoj Yadava , who emphasized its positive impact on curbing ticketing malpractices. Supreme Court’s Landmark Judgment On January 9, the Supreme Court ruled that unauthorized procurement and supply of railway tickets—whether through physical or online means—is a criminal offense under Section 143 of the Railways Act, 1989 . The judgment stemmed from Special Leave Petitions filed by the Ministry of Railways challenging decisions by the Kerala and Madras High Courts. Key takeaways from the judgment include: Hoarding Prevention: Ens...

Air India Express Faces Flight Disruption as Crew Members Call in Sick

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Air India Express Faces Flight Disruption as Crew Members Call in Sick Concerns Arise as 70 Flights Canceled or Delayed Air India Express, the low-cost subsidiary of Air India, encountered significant disruptions in its flight operations on Wednesday as more than 70 flights, both international and domestic, were canceled or delayed due to senior crew members calling in sick. The sudden shortage of crew members has raised concerns within the Ministry of Civil Aviation, prompting close monitoring of the situation. Operational Challenges Highlighted The disruptions began on Tuesday night and continued into Wednesday morning, leading to grounded flights and affecting scheduled operations on various routes. Civil Aviation authorities are actively investigating the matter, particularly as some senior crew members reportedly switched off their mobile phones just before flight operations, citing health issues. Apology Issued to Affected Passengers In response to the situation, Air India Expres...

Aviation Ministry Seeks Explanation from Vistara Over Flight Disruptions

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Aviation Ministry Seeks Explanation from Vistara Over Flight Disruptions Amidst a surge in flight cancellations and delays by Vistara Airlines, the Ministry of Civil Aviation (MoCA) has taken action by requesting a comprehensive report from the airline regarding the disruptions. Over the past week, Vistara's operations have been significantly affected, leading to widespread inconvenience for passengers and prompting a flood of complaints to the aviation ministry. Operational Issues Prompt Ministry's Response The MoCA's directive to Vistara follows the airline's acknowledgment of various operational challenges, including crew unavailability, as the primary reasons behind the disruptions. With more than 100 flights affected, Vistara has been instructed to provide detailed insights into the root causes of the cancellations and delays, highlighting the urgency of the situation. Vistara's Response and Mitigation Measures In response to the ministry's directive, Vista...