Urban Company to Expand Instant Services Within an Hour: CEO Abhiraj Bhal
Urban Company’s Strategic Focus on Instant Services Urban Company Ltd. is gearing up to expand its instant at-home services segment, allowing customers to access professional services within an hour. This move reflects India’s growing shift toward quick commerce and instant gratification models. CEO Abhiraj Singh Bhal confirmed in an interview with Reuters that the company would make “meaningful” investments over the next 2–3 years to build a dense network of professionals in its core markets. According to him, instant services are not just about convenience: They represent a strategic moat for the company. They create higher engagement with customers. They provide service professionals with more opportunities to fill idle time between scheduled appointments. Investments and Challenges Ahead Urban Company’s focus on rapid service delivery will require both labour and capital investments , Bhal admitted, and this could put pressure on the firm’s profit margins ...