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CCPA Directs Ola to Provide Consumer Choice for Refunds and Ensures Billing Transparency The Central Consumer Protection Authority (CCPA)  has issued a directive to Ola , the ride-hailing giant, to revamp its refund policy and ensure transparency in its billing for auto rides. This regulatory action is aimed at protecting consumer rights and enhancing service transparency. Consumer-Friendly Refund Mechanism   Under the CCPA’s directive , Ola is now required to offer customers the option to select their preferred refund method. Previously, refunds were provided solely in the form of coupons for future rides, which the CCPA found to be a potential infringement on consumer rights. The new system allows consumers to choose between refunds to their bank accounts  or coupon codes , empowering them with more control over their refunds. CCPA's Intervention on Refund Policy   This intervention by the CCPA, led by Chief Commissioner Nidhi Khare , followed complaints ...